Questions, answered.
A few common questions about using the platform.
How do I start a case?
Choose your provider, complete the guided intake and provide the requested information. You will receive a case reference you can use to track progress.
Can I come back later?
Yes. Once your account is created, you can sign in to review your cases and continue communicating with the team.
How will I know when my case changes?
Your dashboard shows the current status and timeline. Important changes can also be surfaced as notifications.
What if you need another document?
Your case can be marked “Action required” so the outstanding item is clear. Your specialist can also message you with instructions.
Is SureBridge the insurance company?
No. SureBridge is designed as a recovery and case-support layer. The exact services and relationships should be defined by the operating business and applicable local requirements.