Tell us what happened
Choose the relevant provider and submit your case details through a guided intake.
From first request to resolution.
We turn a complicated recovery process into a series of clear, trackable steps.
Share supporting information
Upload the documents or evidence requested for your specific case.
Our team reviews it
A case specialist checks the information and moves your case into the appropriate workflow.
We work the case
Our operations team follows up with the relevant parties and records meaningful updates.
You stay informed
Sign in at any time to view your timeline, messages, documents and current next step.
Resolution
When the matter is resolved, your portal keeps the case history available for reference.
Good to know
Your dashboard is the source of truth.
We distinguish between customer-facing updates and internal operational notes so you can see the information that matters to you.